Programme Overview

The Ballymun Job Centre in conjunction with CDETB, CENIT college and IKEA Dublin are pleased to announce the start of their course in August 2016. This course will be run over a number of weeks in the Ballymun Local Employment Centre and the participants will be selected from the Ballymun Area.

The successful candidates, on completion of the course, will receive a Diploma Certification in Retail Skills from City & Guilds equivalent to QQI Level 4.


  • Programme Modules
    • Assemble Products For Display In A Retail Environment
    • Contribute To The Continuous Improvement Of Retail Operations Within Own Area Of Responsibility
    • Deal With Customer Queries And Complaints In A Retail Environment
    • Demonstrate Products To Customers In A Retail Environment
    • Evaluate The Effectiveness Of Visual Merchandising Displays
    • Follow Point-Of-Sale Procedures For Age-Restricted Products In A Retail Environment
    • Give Customers A Positive Impression Of Yourself And Your Organisation
    • Help Customers To Choose Products In A Retail Environment
    • Keep Stock On Sale At Required Levels In A Retail Environment
    • Maintain The Availability Of Goods On Display In A Retail Environment To Promote Sales
    • Process Payments For Purchases In A Retail Environment
    • Process Returned Goods In A Retail Environment
    • Work Effectively In A Retail Team
    • Career Planning And Job Seeking Skills
    • In-Company Training For Retail Associate Traineeship
  • Qualification:

    Diploma in Retail Skills (City and Guilds Level 2)


    Ballymun Local Employment Centre


    21 Weeks Full Time
    (including working part time in IKEA)

    Start Date:

    22nd August 2016


    For further information on the
    Retail Associate Training Programme
    please call into the Ballymun Job Centre
    or speak to your Guidance Officer.

    For latest updates on the Course and the Participants – click here!